Production: Troubleshooting
Messages you may see in the production costing screens, why they appear, and what to do.
| Message or situation | Why | What to do |
|---|---|---|
| Inventory tracking is not set up for this company yet | Production costing is not switched on for this company | Ask your administrator or Bizmagnet support to switch it on |
| A Production screen is missing from the menu | No access right | Ask your administrator to grant it in Access Rights, then log out and in |
| Rates show Worked out on save; Labour, Book cost and Unit cost show — | Your user group may not see labour cost | Nothing: the cost is still worked out and saved. If you need to see it, ask your administrator for the Labour Cost right |
| Labour cost hidden: you have no right to see it (Labour hours and cost report) | The same | The same |
| Production Settings, Machines, Expense Types | ||
| Must be more than 0 / At most 744 hours / Enter the hours | Standard hours per month or planned hours per month is empty, 0 or more than a month has | Enter the hours, e.g. 208 or 176 |
| Planned hours per month must be greater than zero | The same, checked when saving a machine | Enter the planned hours |
| Code cannot be empty / Code can have at most 20 characters / Letters, digits, - and _ only / Name cannot be empty | Code or name of a machine or expense type is missing or not allowed | Correct the code or name |
| Enter a number / Cannot be negative | A rate, power or tariff field has text or a negative number | Enter 0 or more |
| Other cost per hour cannot be negative / Rate per hour cannot be negative | The same, checked when saving a machine | Enter 0 or more |
| A machine with a meter needs the electricity tariff | Has its own meter is ticked without a tariff | Enter the Tariff per kWh, or untick the meter |
| Machine code already exists / Expense type code already exists | The code is taken | Use another code, or open the existing one |
| Fixed asset not found: … / This fixed asset is disposed or sold: … | The linked asset no longer exists or has left the company | Link another asset, or type a rate |
| Account not found: … | An account chosen no longer exists | Choose another account |
| Choose at least one account | An expense type needs the accounts its bill is read from | Add an account |
| This machine is used on production entries; make it inactive instead | Entries refer to the machine | Untick Active |
| This expense type is used on expense distributions; make it inactive instead | Distributions refer to the type | Untick Active |
| Machine not found / Expense type not found | Deleted by someone else meanwhile | Refresh the list |
| The IAS 2 note is amber | An admin or selling cost is set to Add to stock cost | Usually choose Report only; saving is still allowed |
| The settings could not be loaded. / The rates could not be loaded. | The connection failed | Click Retry |
| Job Orders | ||
| Choose a sales order / Enter the date / At most 200 characters | A required field is empty, or the notes are too long | Fill or shorten the field |
| This sales order already has an open job order: … Open it? | One open job order per sales order | Yes opens it; or cancel the old one first |
| This sales order already has job order … / This sales order already has an open job order | Someone made a job order for it meanwhile | Open that job order |
| Sales order not found or cancelled | The sales order was cancelled or deleted | Choose another sales order |
| Production entries are linked to this job order; it can't be cancelled | Entries were made on it | Leave it; it completes as entries are made |
| Job order not found / Job order not found or cancelled / Job order not found or already cancelled / Job order is cancelled | It was cancelled, or changed by someone else | Refresh; make a new job order if needed |
| Produce is greyed out: Save the job order first / This job order is cancelled / You have no rights to add Item Assembling entries | As the hint says | Save the job order; or ask your administrator for Item Assembling |
| The job order could not be loaded. / The sales order items could not be loaded. | The connection failed | Click Retry |
| Production entry (Item Assembling) | ||
| KIT-9 is not on sales order SO-123 | With a job order, the finished item must be on its sales order | Choose an item of the order, or clear the job order |
| Save message ends KIT-1: ordered 100, produced 130 | More was produced than ordered (a warning; the entry is saved) | Nothing, if intended |
| Job order not found: … | The job order chosen no longer exists | Choose another job order |
| Labour line 2: choose the person | An employee / temporary staff line has no person | Pick the person, or delete the line |
| Labour line 2: enter the name of the outside labour | An outside labour line has no name | Type the name |
| Labour line 2: EMP07 was not found in HR | The person isn't an active employee / temporary staff member any more | Pick another person, or ask HR |
| Labour line 2: the amount cannot be negative / Labour line 2: the rate cannot be negative | A negative rate or lump sum | Correct it |
| Labour line 2: unknown type … | The line's type is not Employee, Temporary staff or Outside | Choose the type again |
| Machine line 1: machine … was not found / Machine line 1: the rate cannot be negative | The machine was deleted, or a negative rate | Choose another machine, or correct the rate |
| Set the electricity tariff on machine … / Set the electricity account on machine … / Set the power (kW) on machine … | Add electricity needs the machine's electricity settings | Fill them in Production → Machines |
| Enter the start and end meter readings / The end reading cannot be less than the start reading | A machine with its own meter | Enter both readings |
| Choose a machine on the entry first. | No machine in the header or on the Machines tab | Choose the machine first |
| The labour and machine lines could not be loaded. Saving now would clear them. | The connection failed while opening the entry | Don't save; close and open the entry again |
| Quantity must be greater than zero | The Batches chip was clicked on a line with no quantity | Enter the quantity first |
| Posting a production entry (Batch Allocation) | ||
| DOC_NO : … ITEM : PART-A NEEDED : 200 BAL QTY : 150; | The branch has less of a component than the entry uses | Receive or transfer in the stock first, or lower the quantity |
| DOC_NO : … ITEM : … has no inventory account | Some items of the entry have an inventory account and this one hasn't | Give the item its inventory account (Item Master accounts) |
| Set the labour absorbed account in Production Settings | The entry has employee / temporary staff labour and the account is empty | Fill it in Production Settings |
| Set the outside labour account (or the labour absorbed account) in Production Settings | Outside labour, and neither account is set | Fill one of them |
| Set the machine absorbed account in Production Settings (or on machine …) | Machine cost, and no account on the machine or in the settings | Fill one of them |
| DOC_NO : … output quantity is 0 | Nothing was made | Enter the Output Qty |
| DOC_NO : … not found or already posted | Posted by someone else meanwhile, or deleted | Refresh |
| Labour or machine cost missing from a posted entry | It was posted from another screen | Post production entries from Batch Allocation |
| Expense Distribution | ||
| Choose an expense type | No expense type | Choose one |
| The amount to distribute must be greater than zero | To distribute is 0 — often because the bill was already charged or distributed | Check the bill and the warning; type the amount if needed |
| Already distributed for this expense type and period: … | An applied distribution of the same type covers an overlapping period | Make sure you aren't sharing the bill twice |
| The period ends before it starts | Period to is before Period from | Correct the dates |
| Choose a basis | No basis | Choose one |
| Load the targets first / The period or filters changed: load the targets again | The targets are missing or out of date | Click Load targets |
| No posted production entries in this period. | Nothing was posted in the period (or for the filters) | Post the entries, or widen the period or filters |
| The typed shares add up to a different amount | Typed share basis: the shares don't add up to To distribute | Correct the shares |
| The basis adds up to zero for these targets; choose another basis | E.g. Machine hours, and no entry has machine lines | Choose another basis |
| Only a draft expense distribution can be changed | It is applied or cancelled | Cancel it and make a new one |
| DOC_NO : … ITEM : … has no inventory account | Some target items have an inventory account and this one hasn't | Give the item its inventory account |
| DOC_NO : … ITEM : … has no cost of sales account (set it on the item, or COGS in Production Settings) | Part of the share goes to cost of sales, and there is no account for it | Set the item's cost of sales account, or the fallback in Production Settings |
| DOC_NO : … expense type … has no accounts | The expense type's accounts were removed | Add an account to the expense type |
| DOC_NO : … production entry … is not posted | A target is no longer posted | Load the targets again |
| DOC_NO : … shares add up to …, not … / DOC_NO : … has no amount or no targets to distribute to | The saved draft's shares or amount are out of step | Load the targets again and save |
| DOC_NO : … not found or not a draft / DOC_NO : … not found or already cancelled | Applied or cancelled by someone else meanwhile | Refresh |
| DOC_NO : … cancel distribution … first (applied later for this expense type and period) | Only the latest applied distribution can be cancelled | Cancel the later one first |
| Expense distribution not found / Could not load the expense distribution / Could not load the targets / The expense distribution could not be processed | It was removed, or the connection failed | Refresh or Retry; contact support if it repeats |
| Production Reports | ||
| Enter both dates / To date must be on or after from date | Dates missing or the wrong way round | Correct the dates |
| Nothing matches these filters. | No posted entries for the dates and filters | Widen the filters; remember only posted entries count |
| Only the first 5000 rows are shown; narrow the filters for the rest | Too many rows | Shorten the dates or add a filter |
| An entry is missing from the cost sheet | It isn't posted, or it was posted from another screen | Post it from Batch Allocation |
| An entry is missing from Yield | It has no planned output (it wasn't made on a job order) | Make entries on job orders to measure yield |
| Production entry not found / The entry could not be loaded. / The report could not be loaded. | Removed meanwhile, or the connection failed | Click Retry |